FAQs.
Check our frequently asked questions below or get in touch.
ORDERS & SHIPPING
When will I get my order?
Each piece is handmade to order. Production usually takes 2-4 business days and shipping is 3–5 business days depending on your location. You will receive tracking information once it ships.
Do you ship internationally?
Currently, Walprints ships within the United States. We’re expanding internationally soon— join our email list to be notified when we do.
Can I change or cancel my order?
We begin production quickly to ensure fast delivery, so changes or cancellations must be made within 24 hours of placing your order. Email team@walprints.com as soon as possible.
My order shows delivered but I did not receive it. What do I do?
Email team@walprints.com with your order number and tracking. We will help you contact the carrier and locate the package.
Do you offer expedited shipping?
Not at this time. Orders are processed in the order received.
ARTWORK
What are the dimensions of the artwork?
Framed Print Size Guide
Each listed size refers to the outer dimensions of the frame, including the mat and molding. The visible image area (the artwork itself) is smaller due to the mat border around the print.
All framed prints include a 2–2.5 inch white mat and .7 inch thick, 1.8 inch deep frame molding, creating a clean gallery-style presentation.
Example Sizes:
- 14×11" frame → 10×7" image area (2" mat)
- 19×15" frame → 14×10" image area (2.5" mat)
- 26×20" frame → 21×15" image area (2.5" mat)
- 34×25" frame → 29×20" image area (2.5" mat)
- 44×32" frame → 40×28" image area (2" mat)
- 56×40" frame → 52×36" image area (2" mat)
Unframed Prints:
If you order a No Frame option, the artwork will arrive as a borderless print at the full listed size (for example, a 26×20" print measures exactly 26×20"). No mat or frame is included.
Notes:
- All framed prints include a white mat for visual balance.
- Sizes may vary slightly due to the handcrafted nature of each frame.
- Measurements are in inches.
Do frames come ready to hang?
Yes. Every frame includes hanging hardware pre-installed, so you can hang it straight out of the box.
Can I order custom sizes?
At this time, we only offer the sizes listed on each product page to maintain consistent quality and pricing.
RETURNS & EXCHANGES
What is the return policy?
We offer a 30-day satisfaction guarantee. If you’re not completely happy with your Walprint, you can return it within 30 days of your order date for a full refund. The artwork must be in its original condition and packaging, and you’ll be responsible for return shipping costs.
Do you offer exchanges?
No. Because each piece is made to order, we don’t offer exchanges for different sizes or artworks. If you’d like a different piece, simply return your current order and place a new one.
What if my order arrives damaged or incorrect?
If your print arrives damaged or not as described, email team@walprints.com within 7 days of delivery. Please include photos of the damage, packaging, and box. We’ll send a replacement at no cost.
Can I cancel my order?
You may cancel your order within 24 hours of placing it. After that, production begins and we can’t make changes or issue cancellations.
WORK WITH US
I am an artist. How do I submit my work?
Fill out the application on our Become an Artist page. Our team reviews submissions regularly and will reach out if there’s a fit.
Do you work with interior designers or businesses?
Yes. We partner with designers, offices, and hospitality spaces looking for high-quality framed art. Email team@walprints.com with your project details.
